A couple days ago, I received a book in the mail from Amazon, but it wasn’t the book I ordered. This mistake could be the product of many factors, but this event got me thinking about communication. Specifically, how valuable is communication? According to an article by Mark W. Sheffert of Manchester Companies, “it is estimated that miscommunication can cost an organization between 25 percent and 40 percent of its annual budget.” That’s how big communication is to you and your company.
I’m sure you’ve heard the phrase, “Smile, your mood is contagious." Your mood and behavior can affect everyone on your team, this is especially true for managers. As you may have experienced, a short-tempered manager can create a productive or toxic environment. In the latter, employees will not be used to their full potential; they will go home at the end of the day exhausted and not feel like they have accomplished anything worthwhile.
The road to growing strong emotional intelligence (EI) is a lifelong journey, but a journey well worth the effort. The most effect way to grow your emotional skills is to practice with an organized approach, just like you do any other skill you are trying to master. For relationship management, I will offer a description of each key area and some approaches to being more successful.
Knowing yourself means that you have self-awareness. This requires you to be able to assess yourself accurately and with minimal bias. You also have to have emotional awareness, which means knowing when feelings are present in you and in others. The last piece is growing your self-confidence, which requires you to believe in your abilities, your judgment, and your personal power to act and interact in a way you are comfortable with.
Do you ever imagine being a boss or having and raising children? Both require growing your emotional intelligence (EI) or emotional Quotient (EQ) and learning to manage yourself and others. The two terms are used interchangeably and you will typically see this skill referred to as EQ so it aligns better with IQ. To enter the workforce and successfully manage and grow your career, you must be able to manage yourself and manage your relationship with others.